The Care Quality Commission (CQC) is the new health and social care regulator for England. We look at the joined up picture of health and social care. Our aim is to ensure better care for everyone in hospital, in a care home and at home.
The ratings are based on an inspection by CQC. It includes a review of all facilities and systems of control, interviews with residents their families and staff, surveys completed by residents and families and information provided by the home in its Annual Quality Assurance Assessment (AQAA) and the Inspector’s own observations. To ensure that ratings are as consistent as possible, CQC Inspectors adhere to the Key Lines of Regulatory Assessment (KLORA).
CQC addresses seven categories or ‘outcome groups’, regarding the National Minimum Care Standards for care. These are: choice of home; health and personal care; daily life and social activities; complaints and protection; environment; staffing and management and administration. The more of these that are graded ‘excellent’, the more likely a home is to be graded as ‘3 stars’.
More details are available from Regulation of Care Services
